Frequently Asked Questions
Common questions about installation, device connection, buying, activation and technical support.
Install and Devices
Is KeyMob free?
Basic features are free forever. Download KeyMob and use them with no sign-up or login. Performance Overview is free, and performance charts can be tried for 1 minute per launch. For all features, buy a VIP Trial (¥88 / 7 days) or VIP (¥520 / year) and enter the activation code in the app.
How do I download and install the driver?
This is required on Windows only. On first use, or if the driver does not install automatically, install the driver and the WebView2 Runtime manually from the download page so your computer can recognize the device.
Which mobile devices are supported?
iPhone and iPad running iOS 12 or later.
Do I need to install a mobile app?
No. KeyMob connects to the device directly via USB or Wi-Fi. Nothing needs to be installed on the device.
How do I update to the latest version?
KeyMob checks for updates at startup and notifies you. You can also download the latest version from the official website at any time and install it over the current one.
What should I do if the device does not connect?
Make sure the cable is connected properly, the device is unlocked, and you have chosen Trust This Computer on the device. When connecting over Wi-Fi, make sure the device and the computer are on the same network.
Buying and Activation
How do I get an invoice?
Send your company name, tax number and a screenshot of the payment to 2462611616@qq.com. We issue VAT electronic invoices every Friday.
How do I use the free version?
Download KeyMob and start using the basic features. No sign-up, login or other steps are required.
How do I get an activation code?
Click Buy now on the pricing page. After payment, the activation code appears on the page. If you are not redirected, recover it with your order number or purchase email on the Recover activation code page.
Can I use multiple activation codes at the same time?
Each computer uses one activation code at a time. Entering a new code replaces the current license, and the remaining time does not carry over. We recommend activating a new code after the current one expires.
Can I use an activation code on multiple computers?
Yes. An activation code is for the purchaser’s personal use and can be activated on each of your own computers. Codes shared with others or used on a large number of devices may be disabled without a refund.
How is the validity period calculated?
Validity starts from the date of successful payment, not the date of first activation, so we recommend activating your code soon after purchase. Unused activation codes can be refunded; used codes are non-refundable.
Support and Enquiries
How do I get technical support?
Email: 2462611616@qq.com. Phone: +86 15019972535. QQ group: 980618060. Support hours are Monday to Friday, 9:00 AM–6:00 PM. We will reply as soon as possible during business hours.
How do I contact you about business cooperation?
Email 2462611616@qq.com with a brief description of your proposal. Our business team will contact you as soon as possible.
Do you provide on-site services?
We provide on-site technical support for enterprise customers. For service details and pricing, contact us by email.
How can I send product suggestions?
Send us your feedback by email or in our QQ group. We review every suggestion carefully.
How do I get technical support?
Contact us by email, phone or QQ group. We will reply as soon as possible during business hours.